single largest expense at any hotel is labor cost. Finding ways to control cost, without having
a negative impact on either guest experience or employee attitude is a fine balancing
act. When you achieve that balance, you
Optimize your payroll.
will show you processes you should have in place, and measurements you can use
to stay aware.
The focus of all our products and services is Managing for Profit, and we are most often asked to speak on how operators can improve their profitability.
High Profit is a combination of many factors. This checklist is designed to help you see how actions for Hourly Employees, Managers, and Owners to help maximize profit. Review the action list and ask yourself 3 questions, Do I know what this means? Do We do this at my hotel? How well do we do it? Know matter what your final answer, we can help you at every step.
A key to controlling labor cost is to have good scheduling habits. Standards ensure that managers are not over or under scheduling hourly employees. Many well intentioned managers will over staff in quiet times and busy times, in an attempt to give hourly employees enough hours to keep them happy. Standards prevent this from happening. Begin by determining the right factor on which to base each positions schedule.
This download will help guide you through determining the best way to schedule each position.